hp1

[torresespino]

my hp1 doesnt working it doesnt print 

[Hawks_Eye]

Hi @torresespino 

Welcome to the HP Support Community! 

Thanks for posting your query! We're here to help you get back up and running.

It seems like your HP Smart Tank 5100 printer isn't printing, which can happen for a variety of reasons. 

Here are some troubleshooting steps you can try to get it working again:

 

1. Check Printer Status

Ensure the printer is powered on and connected correctly to your computer or network.

Look at the printer’s control panel for any error messages or notifications.

 

2. Inspect Ink Levels

Since this is a Smart Tank printer, verify that the ink reservoirs are adequately filled. If any tanks are low, refill them with the appropriate ink.

 

3. Ensure Proper Paper Alignment

Make sure paper is loaded in the tray properly and the size matches the settings.

Check for any paper jams inside the printer.

 

4. Verify Connectivity

For USB Connection: Check if the USB cable is securely connected to your computer and printer.

For Wi-Fi Connection:

Ensure both the printer and computer are connected to the same network.

If necessary, reconnect the printer to Wi-Fi using the HP Smart app.

 

5. Update Printer Drivers

Outdated drivers can cause printing issues. Download the latest drivers for your printer model from the HP Support website. Official HP® Drivers and Software Download | HP® Support

 

6. Check Print Queue

Open the print queue on your computer:

On Windows: Go to Control Panel > Devices and Printers > Select your printer.

On macOS: Go to System Preferences > Printers & Scanners.

Clear any stalled or pending jobs in the queue.

 

7. Run Diagnostics

Use the HP Smart app to run a printer diagnostic test. It can identify issues with ink, paper, or connectivity.

If this solution hits the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 

Take care, and have an amazing day!

Regards, 

Hawks_Eye