i cant use my mobile hotspot

[air231]

my mobile hotspot is not working,can you help me to fix this problem??:smileysad:

[A4Apollo · Accepted solution]

Hi! @air231, Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community!

I understand you have issues connecting to a hotspot from your phone to PC.

Don't worry I will try to help you out.

Did you make any software or hardware changes on your PC?

As you mentioned you have issues connecting to a hotspot from your phone to PC.

Please try few steps mentioned below.

1. Go to control panel.

2. Go to network and the internet.

3. Go to network connections.

4. In related settings, go to "Change adapter options"

5. Right click on "wireless network connection" and go to properties.

6. Click "Configure and then Advance

7. In properties, "802.11n Preamble", selected, select value "mixed mode" And click ok and click done

If the above-mentioned steps do not work try the steps below.

1-go to settings.

2-click wifi and the internet.

3-click manage wifi settings

4-click the network or the hotspot you used to connect to the internet using windows 7 or 8.

5-click forget to remove it from the wifi list.

6-click to scan wifi.

7-select the same hotspot.

8-enter hotspot security key

Change encryption type from TKIP to AES (Right-click on the network connection to mobile hotspot>Properties>Security tab. The Security type is set to WPA2-Personal.

If the solution provided worked for you, please mark accepted solution for this post.

Hope this answers your query!

Have a great day! 🙂

Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.

Click the "Kudos, Thumbs Up" on the bottom right to say "Thanks" for helping!

[air231]

Sorry, but the problem is i cant use the mobile hotspot of my laptop to connect any gadget.. The mobile hotspot of my laptop is not working

[air231]

And im also using windows 10

[A4Apollo]

@air231, Thanks for your quick response and time.

I appriciate your efforts for writing back to us.

Try the steps recommended below.

You have to check if the wireless adapter on your PC supports hosted networks.

Use the Windows key + X keyboard shortcut, and select Command Prompt 

NETSH WLAN show drivers

If the generated output shows Hosted network supported: Yes

If it does not support you cannot create a wireless hotspot from your PC.

If the wireless card supports hosted network try the steps recommended below to create a hotspot.

Use the Windows key + X keyboard shortcut to open the Power User menu, and select Network Connections.
Next, right-click the network adapter with an internet connection – this could be a traditional Ethernet or wireless network adapter — select Properties.
Note: In Network Connections, you should now see a new our new Microsoft Hosted Virtual Adapter which is labeled Local Area Connection* X, and with the SSID name.

Click the Sharing tab. Check the Allow other network users to connect through this computer's Internet connection option.
Next, from the Home networking connection drop-down menu select the Microsoft Hosted Virtual Adapter.
Click OK to finish.

Let me know how it goes!

Take Care! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[air231]

I try both option that you gived but when the second one it saying that my wifi properties not responding

[A4Apollo]

@air231, Thanks for your quick response and time.

I appriciate your efforts for trying out the steps.

As you mentioned when you try the steps the wi-fi properties are not functioning.

What does the Hosted network support say in command prompt? Yes/No

If it says no you cannot use hotspot from your laptop.

If it says yes uninstall the wireless driver from device manager and install the driver using HP support assistant.

Refer this article to know more information about using HP support assistant.

Let me know if this helps!

Take Care! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!