i have a hp 720 Bluetooth keyboard that come unpaired and wont pair back

[Rachel242]

i have a hp 720 Bluetooth keyboard that come unpaired and wont pair back

[Max3Aj]

Hi @Rachel242,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP 720 Bluetooth Keyboard has become unpaired and won’t pair back, try these steps.

Reset the Keyboard

1. Turn off the keyboard (if it has a power switch).
2. Press and hold the Bluetooth button (or Fn + Bluetooth key) for about 5-10 seconds until the LED starts blinking.
3. If the LED doesn’t blink, remove the batteries (if applicable), wait 30 seconds, then reinsert them.

Remove the Keyboard from Your Device

On Windows:

1. Open Settings > Devices > Bluetooth & other devices
2. Find HP 720 Keyboard, click it, and select Remove device
3. Restart your PC and try pairing again

On Mac:

1. Go to System Settings > Bluetooth
2. Locate the HP 720 Keyboard, click Forget Device
3. Restart your Mac and attempt pairing again

Re-Pair the Keyboard

1. Put the keyboard into pairing mode by holding the Bluetooth button until the LED blinks.
2. On your computer, turn Bluetooth off and on.
3. Search for available devices and select HP 720 Keyboard when it appears.
4. Enter the pairing code if prompted.

Check for Interference & Update Drivers

• Ensure other Bluetooth devices are not interfering.
• If on Windows, update Bluetooth drivers via Device Manager.
• Try pairing the keyboard with a different device to check if the issue persists.

I hope this helps.

Take care and have a good day.

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Max3Aj

HP Support