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[GERONIMO04]

Good Morning,

I bought a laptop HP model 17-ak0xx laptop, I got new in its box which had to have bluetooth and it does not have the seller told me to talk to a hp agent talk to him but they are asking me a case number and report it how do i do it

[banhien]

@GERONIMO04

Most machines now have Bluetooth but not all of them. What is your 17-ak0xx (xx must be from 00 to 99). Please use the following way to get model/product of your machine

    https://support.hp.com/au-en/document/c00033108

And please do NOT post serial number (s/n)

Regards.

[GERONIMO04]

Good morning,

What is true is true in my case, the vendor team said that the team brings here the purchase link for you to see: https://www.amazon.com/gp/product/B07D2LSBMQ/ref=oh_aui_detailpage_o01_?ie = UTF8 & psc = 1: I need help to report it and solve this.

[GERONIMO04]

good afternoon,

I WAS IN THE WORK AND I DID NOT HAVE THE LAPTO ALLA THE SERIAL NUMBER IS: [edit] AND THE MODEL IS HP Notebook - 17z-ak000 CTO

[banhien · Accepted solution]

@GERONIMO04

Your machine is a CTO machine therefore only you know what do you have. But one of the following wifi cards should be on your machine

Integrated wireless options with single antenna (M.2/PCIe):
Compatible with Miracast-certified devices
Support for the following WLAN formats:
● Realtek RTL 8188EE 802.11 bgn 1x1 WiFi Adapter
● Realtek RTL8723DE 802.11 bgn 1x1 WiFi + BT 4.2 Combo Adapter
● Realtek RTL8723BE-VB 802.11b/g/n 1x1 Wi-Fi + BT4.0 Combo Adapter

Integrated wireless options with dual antennas (M.2/PCIe):
Compatible with Miracast-certified devices
Support for the following WLAN formats:
● Intel Dual Band Wireless-AC 3168 802.11 ac 1x1 WiFi + BT 4.2 Combo (non-vPro)
● Intel Dual Band Wireless-AC 7265 802.11AC 2x2 WiFi + BT 4.2 Combo Adapter (non-vPro)

Please go to Device Manager, Network adapters to see which wireless card is on your machine.  The card in red above does not have Bluetooth.

Regards

[GERONIMO04]

good afternoon,

Grasias for the help I had already reviewed, I managed to contact a distributor who verified the equipment and I advance the case, they gave me the number of authorized workshops now I am waiting for them to call me to see what decision they take in my case .

The team never had the hybrid card installed.