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internet connection

HP Recommended
Hp pavilion 15
Microsoft Windows 10 (32-bit)

so i just got this computer today and everything works fine and i have done a complete system check and its all OK. their is just a problem with it connecting to my WiFi or even by Ethernet cable. i'm not very tech savvy i would love some help please. 

HP Support Agent
HP Support Agent
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HP Recommended


Thank you for posting on the HP Support Community.


Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • What is the exact issue with the Internet connection?

Keep me posted for further assistance.

I am an HP Employee

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