internet

[osbann]

Hi

My network goes down when I turn on laptop, I have tried all the usual things turning of network etc its working at present however I am unsure for how long any suggestions, would be appreciated.  

[ub6424]

Hello @osbann 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your basic system configuration.

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

BaseBoard Product

BaseBoard Version

(2) Start Windows <Device Manager>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

- Expand <Network adapters>

--->>> Send screenshot

(3) Please report your results

[osbann]

Hi  ub6424

Thanks for you imput I had hp support remotely go on computer and it is still not connecting properly internet turns off when I use laptop for 5mins - 30 mins

So it is being returned grestful for your help 

[ub6424 · Accepted solution]

Hello @osbann 

Please report (1) and (2) so we can go on.

[ub6424]

Hello @osbann

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

(2) Download and install BIOS Update

HP Notebook System BIOS Update (AMD Processors)

F.08 Rev.A

20.2 MB

Aug 15, 2022

Download

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

• An available BIOS update resolves a specific issue or improves computer performance.
• The current BIOS does not support a hardware component or a Windows upgrade.
• HP Support recommends installing a specific BIOS update.

"

(3) Reboot

(4) Let BIOS be installed until it's completely done !

(5) Download and install / update

Mediatek Wireless LAN Driver

3.5.0.7 Rev.C

12.4 MB

Oct 25, 2022

Download

Mediatek Bluetooth Driver

1.828.142.186 Rev.B

2.0 MB

Jun 6, 2022

Download

(6) Restart Windows

(7) Test your notebook

(8) Please report your results