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11-16-2022 12:11 AM
Hi
My network goes down when I turn on laptop, I have tried all the usual things turning of network etc its working at present however I am unsure for how long any suggestions, would be appreciated.
Solved! Go to Solution.
11-16-2022 03:43 PM
Hello @osbann
Sorry to hear that you are having problems ... I would like to help you.
Let me check your basic system configuration. |
(1) Run msinfo32
- Select <System Summary>:
--->>> Copy/screenshot/paste following key/value pairs:
OS Name |
Version |
System Model |
System SKU ( equals HP product number (p/n) ) |
Processor |
BIOS Version/Date |
BaseBoard Product |
BaseBoard Version |
(2) Start Windows <Device Manager>
- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)
- Expand <Network adapters>
--->>> Send screenshot
(3) Please report your results
11-17-2022 09:23 AM
Hi ub6424
Thanks for you imput I had hp support remotely go on computer and it is still not connecting properly internet turns off when I use laptop for 5mins - 30 mins
So it is being returned grestful for your help
11-18-2022 12:03 PM - edited 11-18-2022 12:08 PM
Hello @osbann
(1) Create Windows system <restore point>
How to Create a System Restore Point on Windows 10 or Windows 11
(2) Download and install BIOS Update
HP Notebook System BIOS Update (AMD Processors) | F.08 Rev.A | 20.2 MB | Aug 15, 2022 | Download |
Why should you install the update ? https://support.hp.com/us-en/document/ish_4123786-2338478-16 Quote: " Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:
" |
(3) Reboot
(4) Let BIOS be installed until it's completely done !
(5) Download and install / update
Mediatek Wireless LAN Driver | 3.5.0.7 Rev.C | 12.4 MB | Oct 25, 2022 | Download |
Mediatek Bluetooth Driver | 1.828.142.186 Rev.B | 2.0 MB | Jun 6, 2022 | Download |
(6) Restart Windows
(7) Test your notebook
(8) Please report your results