issue in Bluetooth connection

[sumit2954]

I have problem in bluetooth connection ,,not showing the bluetooth device

[A_Gayathri]

Hi @sumit2954 ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you're experiencing issues with Bluetooth connectivity on your HP Pavilion 15.6 Inch Gaming Laptop PC running Windows 11, 

Here are some troubleshooting steps you can try:

Check Bluetooth Settings:

• Open the Windows Settings by pressing Windows key + I.
• Go to Devices > Bluetooth & other devices.
• Make sure Bluetooth is turned on.
• Check if your Bluetooth device is listed under "Other devices" or "Audio."

Update Bluetooth Drivers:

• Right-click on the Start button and select "Device Manager."
• Expand the "Bluetooth" category.
• Right-click on your Bluetooth device and select "Update driver."
• Choose the option to search for drivers automatically.
• If Windows doesn't find any updates, you might want to visit the HP support website to download and install the latest Bluetooth drivers for your laptop model.

Restart Bluetooth Service:

• Press Windows key + R to open the Run dialog box.
• Type services.msc and press Enter.
• Locate the "Bluetooth Support Service" in the list.
• Right-click on it and select "Restart."

Check for Interference:

• Bluetooth signals can be affected by interference from other devices. Try moving your laptop and Bluetooth device closer together and away from other electronic devices.

Remove and Re-pair Bluetooth Device:

• In Bluetooth settings, remove the device that's having connection issues.
• Put your Bluetooth device into pairing mode and then attempt to pair it again with your laptop.

Check for Windows Updates:

• Sometimes, Windows updates include fixes for Bluetooth issues. Make sure your Windows 11 is up to date by going to Settings > Update & Security > Windows Update.

Reset Bluetooth Stack:

• Open Command Prompt as Administrator.
• Type the following commands one by one and press Enter after each:

net stop bthserv
net start bthserv
 

Run Bluetooth Troubleshooter:

• Go to Settings > Update & Security > Troubleshoot.
• Select "Bluetooth" and then click on "Run the troubleshooter."

Perform System Restore:

• If Bluetooth was working previously, you might consider performing a system restore to revert your system to a point where Bluetooth was functioning correctly.

Refer to this document: HP Pavilion 15.6 inch Gaming Laptop PC 15-ec2000

I hope this helps. 

Take care and have a good day.

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