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Locked

‎08-06-2022 07:08 AM

HP Recommended
Product: OMEN by HP 15-dc1054nr
Operating System: Microsoft Windows 10 (64-bit)

LAN DRIVER DISAPPEARED FROM DEVICE MANAGER AND NETWORK SETTINGS.   TRIED REINSTALLING HPP LAN DRIVERS, REALTEK LAN DRIVERS, BUT CAN'T ROLL BACK WINDOWS..  TRIED THE LATEST DRIVERS FROM HP WEBSITE AND REALTEJK WEBSITE.  DIDN'T HELP. REINSTALLED WINDOWS FROM SCRATCH, STILL MISSING.  VERSION IS WINDOWS 10 ENTERPRISE 64 BIT VER 21H2.

WHAT ARE MY OPTIONS?

Category:
1 REPLY 1

‎08-06-2022 07:26 AM

HP Recommended

Hello @LANLESS 

 

Sorry to hear that you are having problems ... and I would like to help you.

 

Try ...

 

(1) Update BIOS

HP Firmware Pack (Intel Processors)

F.24 Rev.A12.5 MBApr 19, 2022Download

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

  • An available BIOS update resolves a specific issue or improves computer performance.
  • The current BIOS does not support a hardware component or a Windows upgrade.
  • HP Support recommends installing a specific BIOS update.

"

 

(2) Reboot

(3) Let BIOS be installed until it's completely done !

(4) Install/Update

HP PC Hardware Diagnostics UEFI

7.6.0.0 Rev.A42.7 MBApr 17, 2020Download

Intel Chipset Installation Utility and Driver

10.1.18412.8219 Rev.B0.5 MBNov 27, 2020Download

Intel Dynamic Tuning Driver

8.7.10200.12510 Rev.A6.6 MBNov 16, 2020Download

Intel Management Engine Interface (MEI) Driver

2031.15.0.1743 Rev.B17.0 MBNov 27, 2020Download

  

(5) Reboot

(6) Install/Update

Check windows <device manager> for any existing <realtek lan> devices

listed at <network adapters> and right click to uninstall !

Realtek Local Area Network (LAN) Driver

10.043.0723.2020 Rev.D1.0 MBNov 27, 2020Download

 

(7) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

https://support.hp.com/us-en/document/c04499777

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

 

(8) Please report your results

Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
youtube.com/watch?v=14GKIpGPNRM
This video shows how to test your HP computer hardware using HP PC Hardware Diagnostics UEFI. If you suspect that your computer has hardware issues, follow the steps in this video to isolate and identify them using the HP PC Diagnostics UEFI. Chapters: 00:00 Introduction 00:18 Download and install
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