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‎03-30-2019 02:29 PM

HP Recommended

up to a few days ago my wireless printing worked fine.  Now it won't notebook and printer won't remember each other.  I have to reset the isp every time I want to print - and that doesn't always work.  I have rebooted the router, printer & computer - several times.  Nothing has changed - same router, printer & notebook - why now is this acting up?

2 REPLIES 2

‎03-30-2019 05:24 PM

HP Recommended

@Lianep 

 

Welcome to HP Support Forum. Firstly, please download an run the following tool (for Windows computers only):


       http://ftp.hp.com/pub/printers/hppsdr/HPPSdr.exe


It may fix the problem for you. If not, post back full error message(s).


Regards.

BH
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‎03-31-2019 06:35 AM

HP Recommended
@Lianep wrote:

up to a few days ago my wireless printing worked fine.  Now it won't notebook and printer won't remember each other.  I have to reset the isp every time I want to print - and that doesn't always work.  I have rebooted the router, printer & computer - several times.  Nothing has changed - same router, printer & notebook - why now is this acting up?

Hi,

Does the printer have a static IP address or is it DHCP? 

Asus ROG STRIX G635LX Manjaro Xfce
HP Touchpad provided by HP
HP Microserver Gen8 10TB Debian Server

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