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‎07-04-2019 08:55 PM

HP Recommended
Product: HP Spectre
Operating System: Microsoft Windows 10 (64-bit)

have been successfullyusing chromecast ultra for a couple of years until we purchased a new tv and now my laptop will not detect the chromecast device evn thnough it still works fine on my husbands laptop and ourother mobiles. have run through all suggested fixes on the internet and google support but have no luck. any suggestions of another fix i could try?

3 REPLIES 3

‎07-05-2019 02:05 AM

HP Recommended
@angela55 wrote:

have been successfullyusing chromecast ultra for a couple of years until we purchased a new tv and now my laptop will not detect the chromecast device evn thnough it still works fine on my husbands laptop and ourother mobiles. have run through all suggested fixes on the internet and google support but have no luck. any suggestions of another fix i could try?

@angela55 

 

You have to setup (tell) your new TV: you use Chromecast to connect your new TV to your home network first. As long as Chromecast (actually your new TV) and your machine are on SAME network they can see each other.

 

Can you connect your TV to your wifi network directly ? If yes you won't need Chromecast.

 

Regards.

BH
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‎07-05-2019 09:53 PM

HP Recommended

Thank you for your reply. Have connected straight to tv bypassing chromecast but find the picture is not as good and also audio can be a bit out of sync. Chromecast is better in all these respects. As we cannot find a solution to the chromecast not finding the device, this may have to do. Very strange that y laptop is the only device this has happened to. 

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‎07-06-2019 01:07 AM

HP Recommended

@angela55 

 

Your TV must know it has Chromecast first. Please use the following instructions specially step 4:

 

   https://support.google.com/chromecast/answer/6006232?hl=en-AU

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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