losing internet connectivity

[Wiciu]

My laptop is losing connectivity to internet sometimes every few minutes, sometimes every hour or so. I have to disconnect it form the wireless network, reconnect and then it works until next time. Sometimes I get no internet access symbol on my wireless connection symbol. Sometimes I do not.

[A4Apollo · Accepted solution]

Hey there! @Wiciu, Thanks for stopping by the HP Support Forums!

I understand that you have wireless issues with your laptop.

Please uninstall the wireless drivers from your laptop by going to device manager.

Click on the network adapter, find the wireless driver make sure you make a note of the wireless driver then right click and click uninstall. 

Restart your laptop.

Note: Before uninstalling the wireless driver, download the wireless driver.

Also, I have checked the specifications of your laptop and it went with windows 10 64bit.

So the drivers are available only for windows 10 64 bit

Please download and install the wireless driver from this link.

Also, update BIOS from this link.

Please let me know the outcome.

Have a great day! 🙂

[Wiciu]

Thanks Chetan. It worked.

[A4Apollo]

Hi @Wiciu!

I am glad to hear that your issue got resolved.

If you have any queries in future related to any HP products, you can always reach out to us.

We will try our best to help you out.

Take Care!

Have a wonderful day ahead! 🙂