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HP Recommended
Victus by HP Gaming Laptop 15-fa0000 (680A7AV)
Microsoft Windows 11

Hi,  new laptop, one week old.  Suddenly cannot access any wifi connections.  The network adaptors have disappeared.    Any suggestions?  Thank you

2 REPLIES 2
HP Recommended

Hello @Diane326 

(1In most cases, the simplest solution:

 

=> Use Windows Restore to return to the restore point (date) before the error occurred.

 

https://www.windowscentral.com/how-use-system-restore-windows-11

See section < How to undo changes using System Restore on Windows 11 >

 

(2Please report your results

HP Recommended

Hello again @Diane326 

 

Sorry to hear that you are having problems ... I would like to help you.

 

I want the check your current system configuration.

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> copy/paste to following key/value pairs:

 

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

BIOS Version/Date

 

(2) Start windows <device manager>

- Expand <Display adapters>

- Expand <Network adapters>

- Expand <Sound, video and game controllers>

--->>> Send screenshot

 

(3Please report your results

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