mediatek wifi 6emt7902 wireless lan card

[rbrooke1]

my wireless is missing on my newly purchased HP computer

[Max3Aj]

Hi @rbrooke1, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
If your MediaTek Wi-Fi 6E MT7902 wireless LAN card is missing on your newly purchased HP computer, try the following steps:

Check in Device Manager

1. Press Win + X and select Device Manager.
2. Expand Network adapters and check if MediaTek Wi-Fi 6E MT7902 is listed.
   • If listed but has a yellow exclamation mark, right-click it and select Update driver.
   • If not listed, proceed to the next steps.

Check Hidden Devices

1. In Device Manager, click View > Show hidden devices.
2. Look under Network adapters or Unknown devices.
   • If found, try Uninstall device > Restart PC.

Install or Reinstall Wi-Fi Driver

• Download the latest MediaTek Wi-Fi 6E MT7902 driver from HP's official website using another PC or Ethernet.
• Install the driver and restart your computer.

Check BIOS/UEFI Settings

1. Restart and enter BIOS/UEFI (press F10 during boot).
2. Look for Wireless LAN settings and ensure it is Enabled.
3. Save and exit.

Run Windows Troubleshooter

1. Go to Settings > Troubleshoot > Other troubleshooters.
2. Select Network Adapter > Run.

Check Physical Connection

• If the Wi-Fi module is detachable (M.2 slot), ensure it's properly seated inside the laptop.

Windows Updates

1. Go to Settings > Windows Update and install all updates.
2. Restart your PC.

Reset Network Settings

1. Open Command Prompt as Administrator and run:netsh winsock reset
   netsh int ip reset
   ipconfig /release
   ipconfig /renew
   ipconfig /flushdns
    
2. Restart your PC. 

I hope this helps. 

Take care and have a good day. 

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Max3Aj

HP Support