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frank962
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Message 1 of 2
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missing wifi

HP Recommended
Example: HP Notebook
Microsoft Windows 8.1 (64-bit)

I used to be able to connect by wifi to my printer. The wifi does not even show up on my connections on my notebook as an option now, Have I lost a driver or soemthing?

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Riddle_Decipher
HP Support Agent
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Message 2 of 2
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@frank962 Welcome to HP Community!

Have you run a wireless card test on your computer?

 

Download and install the HP Hardware diagnostics tool from this link

Once installed, shut down your computer.

Wait for a minute. 

Turn the computer On and keep tapping F2 repeatedly on startup to enter system diagnostics. 

Select the component test and run a wireless test on your computer. 

Refer to this HP Article for assistance. 

If the test fails or does not detect the wireless card, it could be faulty.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee

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