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HP Recommended

Our computers lost WiFi all day yesterday, but my desktop still shows the no internet symbol. When I do to click it it shows nothing. Nothing pops up no connections, no WiFis around. I even restarted the whole computer and it’s the same thing. 
It’s an All-in-one touchscreen desktop. 

1 REPLY 1
HP Recommended

Hello @Jazzzzmin 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your current system configuration.

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

 

(2) Start Windows <Device Manager>

- Expand <Network adapters>

--->>> Send screenshot

 

(3Please report your results

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