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cat79
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my new HP 15s-fq1013na cannot see my new Z3700 mouse

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HP 15s-fq1013na
Microsoft Windows 10 (64-bit)

ive tried "add a device" and "add bluetooth device" but my laptop cannot see my mouse. then mouse has a new battery inside and has the usb connector that it came with correctly connected inside. ive pressed the blue "connect" button - both transiently and ive held it pressed in while the laptop lloks for a device, all to no avail.

any ideas?

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Echo_Lake
HP Support Agent
HP Support Agent
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Message 2 of 2
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@cat79

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

The mouse your trying connect is plug and play and its work with USB receiver not with Bluetooth. 

See the below setup: How To Connect USB mouse.

I've found this YouTube video: https://www.youtube.com/watch?v=OVRqBMHRx4Q which shows how to connect the HP z3700 wireless mouse.
 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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