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09-12-2020 09:36 PM - last edited on 09-13-2020 08:08 AM by BiancaS
i brought a new hp spectre 15.6 1 month ago.
I searched for people with the same issue and tried everything I saw, nothing worked. I contacted HP support, nothing worked either (updates, windows recovery, commands, etc)...
09-15-2020 11:35 AM
@Malamarismo Welcome to HP Community!
I understand that you are facing issues with wifi.
What is the product number of your computer? (Ensure you don't share any personal information such as serial, phone number, email ID, etc..).
Here's a related HP Forums post that seems to have helped others: Click here
I have a few steps to resolve the issue:
Since you've already reinstalled drivers, I would recommend using an Ethernet cable (Wired) and update your Wi-Fi drivers using this link
Update the bios by visiting this link or through support assistant using an Ethernet cable.
Now try to connect to the internet wireless.
The best way to resolve the issue is by using the HP Guided Troubleshooter:
Click here to access it (simply select your description of the issue from the bottom of the screen to gain access to the next set of steps that should resolve your concern).
Keep us posted,
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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post,
Have a great day!
09-17-2020 12:18 PM
I understand your concerns.
Please perform the wireless module test.
1. Power off the PC and make sure that it is completely powered off.
2. Press the power button and the moment you press the power button immediately start tapping F2 key, you should see the system diagnostics screen.
3. Look for the component test, under that all the hardware will be listed, please choose the Wireless module test and initiate the quick test.
Note: If it fails it will generate a 24 digits alphanumeric failure id, please capture that.
Please let us know.
Have a nice day!!
09-18-2020 03:49 AM
I recommend you contact support and check the available service options for your computer.
Here is how you can get in touch with support.
1)Click on this link – www.hp.com/contacthp/
2)Select the product type.
3)Enter the serial number of your device or select let HP detect your product option.
4)Select the country from the drop-down.
5)You should see the HP phone support number or Chat option listed.
I am an HP Employee