need bluetooth driver software as the system is unable to install the drivers successfully

[Pramod_S1]

Hello,

My pc is unable to detect any device via bluetooth. Going through FAQs, I understood that the drivers need to be uninstalled and installed again for it to work properly. However, the automatic installation of device drivers always says the installation is unsuccessful especially with bluetooth RFCOMM protocol TDI and Personal area network drivers. Can somebody please help me in solving this issue.

Regards

[Paul_Tikkanen]

Hi:

What is the full model number or product number of your notebook?

Use this guide to find that information...

https://support.hp.com/us-en/document/c00033108

What model wifi adapter does your notebook have?

If you don't know, go to the device manager, click to expand the Network Adapters device manager category, and there you will find the name and model number of the wireless network adapter.

[Pramod_S1]

Hello 

thanks for the help

model number of my pc is E4Y16PA#ACJ

the model wifi adapter is Qualcomm Atheros QCA9565 802.11b/g/n WiFi Adapter

as far as I understood, this is the information you were asking, wish I was not wrong.

Hope you would help me further in resolving my issue.

Regards. 

[Paul_Tikkanen]

You're very welcome.

This is the W7 Bluetooth driver you need for that model wifi adapter...

This package contains the driver installation package for the Qualcomm Atheros Bluetooth in the supported notebook models running a supported operating system.

https://ftp.hp.com/pub/softpaq/sp64501-65000/sp64678.exe