network connection on second display issues

[Donbeatty]

pleas help, this is driving me nuts.....why is it that when i connect my laptop to my tv as a second display and shut my laptop, i can not load any online content. it tells me there is an issue with my modem and to unplug it and reset it but as soon as i reopen my laptop the web pages load just fine. the tv will show the desktop just fine and i can see my wifi is connected with no error symbol in the task bar on the wifi icon.  it is connected via hdmi cable and its a hp-ba061dx

[Betty0610]

@Donbeatty

Welcome to the HP Support Community.

If you’re not seeing what you expect on the external monitor, start with basic hardware troubleshooting:

· Disconnect all non-essential hardware from your PC. Connected docks, dongles, adapters and other hardware can cause conflicts. 

· Make sure the cable connecting your PC to your external monitor is secure. 

· Try changing the cable connecting the external monitor. If the new one works, you know the previous cable was faulty. 

· Try using the external monitor with a different system. This can help to isolate whether the issue is with the monitor or the primary system.

Also, update the BIOS, Chipset, Graphics card and network adapter from the HP website before getting back with the results:

https://support.hp.com/in-en/drivers/selfservice/hp-15-ba000-notebook-pc-series/10862317/model/16180...

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[Donbeatty]

no, the hdmi cord is working just fine. i can view my desktop on my other display and hear the sound. all my drivers are also up to date. the problem is that when i close my laptop lid, i can see the wifi icon on the task bar with no error symbol on it but online content such as web pages will not load. once i reopen my laptop the web pages will load instantly.

[asmita6658 · Accepted solution]

@Donbeatty

Try these steps -

Step 1 Network Troubleshooter -

1) In the search box, type and open "Troubleshooter".

2) Click on "Network and Internet".

3) Click on "Internet Connections".

Step 2 Run Network commands -

1) In the search box on the taskbar, type Command prompt, press and hold (or right-click) Command prompt, and then select Run as administrator > Yes.

2) At the command prompt, run the following commands in the listed order, and then check to see if that fixes your connection problem:

Type netsh winsock reset and press Enter.

Type netsh int ip reset and press Enter.

Type ipconfig /release and press Enter.

Type ipconfig /renew and press Enter.

Type ipconfig /flushdns and press Enter.

Step 3 Re-install the Network Adapter -

1) In the search box on the taskbar, type Device Manager, and then select Device Manager from the list of results.

2) In Device Manager, select Network adapters > the network adapter name.

3) Right-click on the network adapter, and then select Uninstall device > Delete the driver software for this device check box > Uninstall.

4) Restart the computer.

Let me know.

[Donbeatty]

after running the commands and uninstalling the adapter its now working. thank you for your help. 

[asmita6658]

@Donbeatty

Happy to hear that. If you need further assistance feel free to reach out to us. 

Have a great day!