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‎12-08-2018 10:34 PM

HP Recommended
Product: Chromebook
Operating System: Chrome OS

I just bought a new chromebook and I can’t connevt to WiFi it says “ network not available “

but it says it is connected?

12 people had the same question
5 REPLIES 5

‎12-09-2018 11:24 AM - edited ‎12-09-2018 11:26 AM

HP Recommended

Hi

 

Specific model please.

Then the correct manual could be found...

http://h10032.www1.hp.com/ctg/Manual/c04493435.pdf

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‎12-09-2018 11:28 AM

HP Recommended

14-CA061DX

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‎12-09-2018 11:33 AM

HP Recommended

Hi

 

The HP page is here...

https://support.hp.com/us-en/product/hp-chromebook-14-ca000/19391014/model/20063458

 

and it has a

Wireless connectivity
Intel® 802.11b/g/n/ac (2x2) Wi-Fi® and Bluetooth® 4.2 Combo

allegedly.

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‎12-09-2018 11:36 AM

HP Recommended

https://support.hp.com/us-en/product/hp-chromebook-14-ca000/19391014/model/20063458/document/c043559...

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‎12-09-2018 12:06 PM

HP Recommended

Hi

 

Try

Ctrl + Alt + T
    to open a new browser tab.

Then type

network_diag

 

The network_diag command performs a short set of network diagnostic tests, saving the output as a .txt file that you can view in your Chromebook’s Files app.

 

If in doubt please ask.

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