network problem

[Carol419]

my pc is just a month old but since the first day on buying it i have had connection problems.My wifi has been disconnectng evry 10-30 minutes.i get the error 'default gateway is not available'.Someone eplease help me solve this problem.
Thank you.

[Echo_Lake]

@Carol419
Thank you for posting on the HP Support Community.

• Have you tried any troubleshooting steps?
• Did this happen after a recent window or software update?
• Have you made any hardware/software changes?
• What is the exact product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824 (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).

While you respond to that, let's try these steps: 

Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8.

BIOS default: 

1. Turn off the computer and wait five seconds.
2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4. Press F10 to Save and Exit.
5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
6. Follow the prompts to restart your computer.

Next, update the wireless network adapter from the device manager.

1. Use shortcut keys Win + X on Windows 10.
2. Select Device Manager.
3. Expand the entry. Right-click the Network Adapter and select update device.
4. Reboot the computer.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.