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‎11-05-2022 06:29 PM

HP Recommended
Product: HP 255 G8 Notebook PC (1W9Z7AV)
Operating System: Microsoft Windows 11

i didn't got any solution  please help 

this is my new laptop, when i try to crean an account it showing only ethernet options there is no wifi internet option 

i tried you last commands provided in others chat but they failed, command shows there is no wifi interfrnc 

 

Category:
1 REPLY 1

‎11-06-2022 01:35 AM

HP Recommended

Hello @Moiz2762 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your basic system configuration before we point the finger to the <wireless network> device ...

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU

( equals HP product number (p/n) )

Processor

BIOS Version/Date

BaseBoard Product

BaseBoard Version

 

(2) Start Windows <Device Manager>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

- Expand <Bluetooth USB>

- Expand <Network adapters>

- Expand <Sound, video and game controllers>

--->>> Send screenshot

 

(3) Please report your results

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