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HP Recommended
HP Recommended
Welcome to the HP Community --
The hardware for the WWAN module - parts, regional requirements, installation / replacement are explained throughout the service manual.
HP EliteBook 8560p Notebook PC and HP ProBook 6560b Notebook PC Maintenance and Service Guide
SIM card placement, also an auxiliary part:
Service Guide > For example, Pages 24 and 63
Note... All typed on the fly -- ignore errors or odd wording...
If the SIM card is recognized when inserted into the correct Port in the battery bay - that is, the SIM card is appropriate for the Port and is correct for the Service Provider in the region - AND if the card is a recent enough physical version of that SIM card hardware, (then) Settings > Network & internet will display the known information about the installed card.
What can go wrong?
So many things... including (and not limited to)...
- Incorrect insertion - backwards, upside down, bent, not making contact
- Dead SIM card or one that has been disabled
- The SIM card does not match the region, the intended service provider
- WWAN module or the SIM card are not powered / enabled / activated
- Missing WWAN driver
- Missing Windows Updates
- Outdated BIOS
If the SIM card is tied to an active Cellular Service Account for the service, that information will be displayed in Settings > Network & internet
If there is no service account attached to the SIM card, the displayed information in Settings > Network & internet will include the description: "No service".
Note: The system can still make use of a recognized and properly installed WWAN setup using a HotSpot on another device that does have a Cellular service account.
The Device Manager displays detected hardware
Sample Device Manager Check > WWAN hardware > Devices by type
Control Panel > icon view > Device Manager
Tab View
Check Show hidden devices
Select Devices by type
Expand section Network Adapters
Right-Click on the LTE service module > Properties
Tab General > Item Device Status
Tab Details > Item Property Device description
Example - Device Manager - LTE - WWAN Model / Driver
HP Device Home Page - References and Resources
Learn about your Device - Solve Problems
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Alerts, Warranty Check, HP Software / Drivers / Firmware Updates, How-to Videos,
Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance
Guide (Replacement Parts and Procedures), Product Information (Specifications), more
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HP EliteBook 8560p Notebook PC
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