note book not working when fully charged only 2 weeks old

[rtp62]

c e eac

[Max3Aj]

@rtp62, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
I understand how frustrating it must be to have your new notebook not function properly, especially when it's fully charged. Let's work together to get this resolved quickly.

Perform a Hard Reset

This helps clear any temporary hardware or power issues.

For notebooks with a removable battery:

1. Turn off the notebook.
2. Remove the battery and unplug the AC adapter.
3. Press and hold the Power button for 15 seconds.
4. Reinsert the battery and plug in the AC adapter.
5. Turn on the notebook.

For notebooks with a non-removable battery:

1. Turn off the notebook.
2. Press and hold the Power button for 15 seconds.
3. Plug in the AC adapter and try turning it on.

Update BIOS and Drivers

Outdated firmware can cause power-related issues.

• Visit the HP Support Website and enter your notebook’s serial number or model.
• Download and install the latest BIOS, chipset, and power management drivers.

Run HP Hardware Diagnostics

This will help identify any hardware faults.

• Turn off the notebook.
• Press Esc repeatedly, then F2 to open HP PC Hardware Diagnostics.
• Run the Battery Test and System Test.

Check Battery Health in HP Support Assistant

• Open HP Support Assistant (pre-installed on most HP notebooks). HP Support Assistant | HP® Support
• Go to Battery > Battery Check to view battery status and health. 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support