older HP Envy laptop can't connect to wifi, when newer HP laptop does?

[CJH7]

We moved to a new home and set up a new wifi.  My newer HP Laptop had no problem connecting to the new wifi.  I added the new wifi under settings to my older HP Envy 15 notebook, and it identifies both the 2G and 5G wifi's - but when I try and connect, it always comes back as "Can't connect to this wifi".   I don't have a way of getting online with that laptop, so I can't try some of the fixes they show online (ie. downloading new drivers, etc.).

So my big question - is  #1.  How to get online when it won't connect.  #2.  What specifically do I need to do to fix this so I can access my new wifi.

Thank you!

CJ

[CJH7]

Also - just to clarify - I'm not sure if the windows 10 is 32 or 64 bit - so I had to guess.   Thanks!  CJ

[Lil_Boy_Blue]

Hi

Dunno.

Some people, like me, will change the WiFi name in the router (but keep the same password) 

EG:  WhiffyOne

to 

WhiffyOne2

WhiffyOne5

then a DUAL band device can connect to Either or Both.

New drivers? Worst case scenario?  Bluetooth the files across from a Phone.

USB stick them across.

So now to the/A possible solution... 

What are your current values?

:PROFILE
netsh wlan show profiles
PLEASE NOTE any NETWORK-SSID name(s)
that you want the PASSPHRASE(S) for.

WIFIKEY
set /p wkey=Please type in the SSID
Please type in the SSID
netsh wlan show profile name=%wkey% key=clear

EG:

C:\>netsh wlan show profiles

Profiles on interface WiFi:

Group policy profiles (read only)
---------------------------------
<None>

User profiles
-------------
All User Profile : VM65082G
All User Profile : VM65085G
All User Profile : TALKTALK
All User Profile : oakwood_guest
All User Profile : Moto FREE WIFI
All User Profile : Travelodge WiFi
All User Profile :WhiffyOne2
All User Profile : WhiffyOne5

C:\>netsh wlan show profile name=WhiffyOne2 key=clear

Profile WhiffyOne2 on interface WiFi:

=======================================================================

Applied: All User Profile

Profile information
-------------------
Version : 1
Type : Wireless LAN
Name : WhiffyOne2
Control options :
Connection mode : Connect automatically
Network broadcast : Connect only if this network is broadcasting
AutoSwitch : Do not switch to other networks
MAC Randomization : Disabled

Connectivity settings
---------------------
Number of SSIDs : 1
SSID name : "WhiffyOne2"
Network type : Infrastructure
Radio -----ication : WPA2-Personal
Cipher
Security key : Present
Key Content : St1nkerAls0

If in doubt please ask.