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HP Recommended
HP Pavilion 15.6 inch Gaming Laptop PC 15-ec2000 (2P6B3AV)

My HP Pavilion Gaming Laptop stopped identifying any wifi networks.

How can this issue be resolved and who may I contact in order to fix this problem?

Please see attached screenshot.

 

no wifi.png

3 REPLIES 3
HP Recommended

Select the Start button > Settings > Network & Internet > Status. Under Change your network settings, select Network troubleshooter. Follow the steps in the troubleshooter, and see if that fixes the problem.

 

Regards,

Will

HP Recommended

Unfortunately, I've already tried the steps you mentioned. 

My pc settings don't seem to include wifi options, only Ethernet and/or Bluetooth connection opyuions, but not WIFI.

HP Recommended

Hi @malackmans,


Welcome to HP Support Community. 
Thank you for posting your query, I will be glad to help you.

 

I see that you are facing Wi-Fi connection issues with your HP Notebook.

 

I suggest that you follow the steps listed below: 
1. Click Start and enter Device Manager into the Search field. Click Device Manager.
2. Double-click the Network adapters category.
3. Right-click the name of the Network Adapter and select Uninstall.
4. On the "Confirm Device Uninstall" window, click OK.
5. When the network adapter software has been uninstalled, restart the computer. 

You may also check the steps in the document: https://support.hp.com/za-en/document/c04649175  
 

I hope this helps.
Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rainbow23 - HP Support.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.