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‎05-12-2020 12:03 PM

HP Recommended
Product: ENVY 7640 all in one printer
Operating System: macOS 10.15 Catalina

I am unable to scan or print on my Mac Pro. I used to print now the printer is in idle mode.p

1 REPLY 1

‎05-19-2020 07:52 AM

HP Recommended

Hi @AishaG

 

Welcome to the HP Support Community. I'd be happy to assist you

 

Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience.

 

How is the printer connected to the device USB or wireless? 

What is the status of the wireless light on the printer, steady or blinking?

 

Let's try a power reset on the printer

 

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

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