printer cannot connect to my wireless network

[villager8135]

all connections and lights are in normal status.

my two laptops work perfectly with my network.

printer info page says printer is connected to my wifi but is not connected to the internet??

called wifi provider...they report all systems are normal.

tried ALL the possible HP solutions without success.

[Dragon-Fur]

@villager8135 

Welcome to the HP Community --

Depending on what you mean, this might be two different animals.

Forgive any over simplifications of "just not what you want" information...

Some ideas and possible help...

Printer connects to local network using your Wireless network and router.

For this you need the printer to be able to find the correct local network SSID named network for the frequency / band you are using to connect the printer.  For example, your printer supports 2.4GHz and 5GHz, but not at the same time.

The SSID named network is the printer's connection to your local network.

Reference:  User Guide  > Page 23

Printer connects to the Internet using Web Services.

Reference:  User Guide  > Page 73

Web Services needs your printer to not only connect to your local network but, in addition, to be able to connect to the world outside of your local network. 

It's a little bit like having more than one computer or phone in your home or office and talking back and forth on that local network between devices.

When you want use your computer to "talk to the world", you use your Web Browser (for example, Firefox, Edge, or Chrome) to connect with websites, find and download software, shop, take care of banking.

The Printer's "web browser", that is, the mechanism the printer uses to take the printer outside your local network, for example, to access Cloud Services (used with Printer Shortcuts), Instant Ink, ePrint / Print Anywhere -- is "Web Services".

Web Services

Web Services is used to connect the printer to the Internet in general with the added "bonus" of having to connect to HP Services at the end of that journey.  Web Services then recognizes the printer and hands it to whatever service is "next".  For example, Web Services might hand your printer to ePrint, Instant Ink, HP+, or certain Cloud services.

Troubleshooting Web Services - Start here

HP printers - Cannot connect to Web Services

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References / Resources

Technology Tips Video Gallery from our HP Expert greenturtle

 Technology Tips YouTube Video Help for Printers

and

 Technology Tips Deskjet Plus 4100

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Dual Band Network - Considerations

Reminders 

Do not ignore your router --

A router that is weak, outdated, poorly located, or incorrectly configured can cause all sorts of odd network behavior issues.

If the printer supports it, connecting using Ethernet is generally a better choice.

Some printers, particularly older models, only support Wireless at 2.4GHz

Some printers support Wireless at both 5GHz and 2.4GHz – but not at the same time

Regardless, if the printer won't work or cannot connect to your 5GHz SSID named network, connect to the 2.4GHz network.

If you are running a Dual Band Network,

 Check that the router is set up to broadcast all frequencies it supports.

Next,

If your router supports it,

On your router:

 Create a separate SSID named network for each frequency supported by the router

 What?  Create one SSID named network for 5GHz and one SSID named network for 2.4GHz

and

 Connect the printer to the SSID named network on the frequency / band you want it to use.

In general,

• 2.4GHz is less fussy about obstacles and supports a longer distance (separation) between router and device (printer)
• 5GHz is faster

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Example – EWS – IPv4

EWS > HP Document / How-to

Use the HP printer Embedded Web Server (EWS)

Ethernet

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Network > Wired (802.3) > IPv4 Configuration

Wireless

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Network > Wireless (802.11) > IPv4 Configuration

As Available:

Tab Network > Wireless (802.11) > Advanced

Network Interface on / off, Network SSID name, Security Settings, Passphrase / Password

Select and connect to the correct SSID / network name for the bandwidth you are using.

Note:   It is not mandatory that you use a manual / static IP address.  Doing so can improve stability.

Example - EWS - IPv4

EWS_9025_Network_IPv4_Configuration_3

Example - EWS - IPv4 - Advanced > SSID

EWS_9025_Network_Wireless_IPv4_Advanced_2

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Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Web Services > Summary

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HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

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