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‎03-14-2022 06:44 AM

HP Recommended
Product: HP ENVY Pro 6420 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

Hi I have HP ENVY PRO 6400 it worked fine until recently took on fiber  with new hub.  got it to work on new system then suddenly it went offline. have spent hours trying to get it back on line. it gets partway through the system then just reverts to off line.I have tried moving the printer right next to the computer and then next to the hub but to no avail.  this has made the printer useless what else can i do

Category:
1 REPLY 1

‎03-17-2022 09:03 AM

HP Recommended

@greenowl

 

 

Welcome to the HP Support Community.

 

Let's reset the network settings on the Printer: To restore the printer to the original network settings ● On the back of the printer, press and hold the Wireless button for at least three seconds.

 

Once done, connect the printer to the Wi-Fi.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!

 

 


I am an HP Employee

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