printer offline

[Rubal2]

hi, i bought new printer yesterday and managed to set up through HP smart app, this was successfully connected and i have been able to print two pages, after sometimes i have been trying to print something and printer is showing offline, i have unplugged and replugged still showing offine, i have tried troubleshoot through HP SMART APP. This is still showing offine.

[zoey7886]

@Rubal2, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding your printer being offline! 

We're thrilled to have the opportunity to assist you and provide a solution.  

It seems you are experiencing issues with your printer showing as offline. Here are some steps to troubleshoot and resolve this issue:

Basic Troubleshooting Steps:

Check Wireless Connection:

• Ensure that the wireless (Wi-Fi) functionality is turned on.
• Verify that the printer is connected to your preferred network and not by an Ethernet cable as it turns off wireless capabilities.

Restart Network Components:

• Turn off your router and printer, and then power them back on in the order of router first, then printer.
• Sometimes turning off all networked devices (router, printer, computer) and then powering them back on can resolve network communication issues.

Run Wireless Network Test:

• Print a Wireless Network Test page from the printer menu. This can often diagnose problems with the wireless connection.
• This can usually be done by navigating to the printer Menu > Settings > Network > Wi-Fi > Wi-Fi Test Report > Print. Check for any recommendations provided on the printed report.

Advanced Troubleshooting Steps:

Verify That Both Devices Are Connected to The Same Network:

• Make sure your computer’s wireless network is turned on.
• Verify if the computer is connected to the same network as the printer.
• Go to Control Panel > Network Connections > View Network Status and Tasks.
• Ensure your connection status changes accordingly when you power cycle your router.
• Click the Wi-Fi icon in the menu bar; ensure Wi-Fi is turned on and connected to the correct network.

Check Printer’s Network Status:

• Print the printer’s Wireless Configuration page and check the network status.
• Ensure the IP address and network status are correct.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,