printer won't connect to desktop computer through wifi

[PaulWindShift]

Hi folks,  My HP Officejet Pro 8710 is not connecting to my desktop computer via the wifi network.  Both are individually connecting to the same network, and mobile devices on the network are able to print.  We did recently change our router and wifi system although I'm not sure if that is a factor.  Thanks for your suggestions.

[asmita6658]

Hi @PaulWindShift

Welcome to the HP Support Community. I'd be happy to assist you with the connectivity issue. 

To better assist you - 

1) Are the printer and PC connected to the same network? 

2) Is your router dual-band enabled i.e., both 2.4GHz and 5GHz? 

3) What is the distance between the router and the printer? 

4) Is there any antivirus software installed on your computer? 

5) Could you perform a ping test using the Mac Network Utility and let me know the results? Use the printer IP address to perform a ping test, the printer IP can be located by selecting the wireless icon on the printer display. 

The wireless status menu on your Mac should also give us quite a lot of information that would help us identify the issue. You can press and hold option-click the WiFi icon and then use shift-command-5 to take the screenshot. Press the space bar when the icon turns into a camera. Share the ping test results and the screenshot with us. 

Also, check with your Internet service provider if your router is able to forward 'Bonjour packets'.   

Bonjour locates devices such as printers, other computers, and the services that those devices offer on a local network using multicast Domain Name System (mDNS) service records. The software comes built-in with Apple's macOS and iOS operating systems. 

Also, try rebooting the devices -

1) Turn off the Router, Printer, and the Mac/ mobile devices.

2) Wait for 60 seconds.

3) Turn on the Router first and wait for all the lights to stabilize.

4) Turn on the printer and allow it to configure itself.

5) Turn on the Mac/ mobile devices. 

Hope this helps! Keep me posted. 

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