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Ludwich
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Message 1 of 4
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problem wifi/bluetooth

HP Recommended
Microsoft Windows 10 (64-bit)

hi, i've purchased a hp laptop for about a month, after a few days having connected it to an external monitor, i bought some bluetooth speakers.

i immediately noticed a slowdown of the internet.

i have already triede to connect the speakers to the others pc or mobile phones and i didn't have any problems, but it persist on my laptop.

 ex: doeas not load a youtube video or even start a song from spotify.

it it starts it continues to jump or stop.

do you have any advice?

3 REPLIES 3
asmita6658
HP Support Agent
HP Support Agent
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Message 2 of 4
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HP Recommended

Hi @Ludwich

 

Welcome to the HP Support Community. I'd be happy to assist you with the Bluetooth issue. 

 

To better assist you - May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

 

While you respond to that, try these steps -

 

Step 1 Run Bluetooth troubleshooter -

1) Select the Start  button, then select Settings  > Update & security  > Troubleshoot.

2) Under "Find and fix other problems", select Bluetooth > Run the troubleshooter.

 

Step 2 Reinstall the Bluetooth drivers -

1) Right click on the start or Windows icon and open Device Manager.

2) Expand Network Adapter.

3) Right click on the Bluetooth drivers and click on uninstall.

4) Restart the computer.

 

After reboot, follow these steps - 

 

1) Go back to Device manager.
2) Click on the Bluetooth drop down.
3) Right-click on your Bluetooth Adapter choose Properties.
4) Go to the Power Management Tab.
5) Uncheck Allow the computer to turn off this device to save power. 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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Ludwich
Author
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Message 3 of 4
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Hello! the problem has not yet been solved, slightly improved but still slow.

my pc models is:

HP laptop model \5-dw0108nl, another tip?

 

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asmita6658
HP Support Agent
HP Support Agent
14,452 14,397 1,438 1,755
Message 4 of 4
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@Ludwich

 

Try updating the computer -

 

Step 1 Windows Updates -

1) In the search box, type and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

 

Step 2 HP Support Assistant Updates -

1) In the search box, type and open HP Support Assistant.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

Asmita
I am an HP Employee

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