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HP Recommended
HP ENVY x360
Microsoft Windows 10 (64-bit)

The fingerprint reader does not recognize me (if I can enter with my password), apparently it was deactivated, but when I wanted to activate it again, it sent me the error "WE COULD NOT FIND A FINGERPRINT SCANNER COMPATIBLE WITH WINDOWS HELLO FINGERPRINT"

3 REPLIES 3
HP Recommended

Hey hector_espana 🙂

Thank you for visiting our English HP Support Community. We advise you to post your question in English to insure a quick response for the Community.This can also help other users to take advantage of your post, in the case they have the same question.



Thank you for your understanding.

Regards,

MarcusC

I work on behalf of HP.
HP Recommended

The fingerprint reader does not recognize me (if I can enter with my password), apparently it was deactivated, but when I wanted to activate it again, it sent me the error "WE COULD NOT FIND A FINGERPRINT SCANNER COMPATIBLE WITH WINDOWS HELLO FINGERPRINT"

 

an apology automatically translates.

HP Recommended

No worries with the translation Hector, and thank you for translate it ! 🙂

 

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

 

Regards,

 

MarcusC

I work on behalf of HP.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.