problemas con wifi no reconoce

[Amandinha]

Tengo una tarjeta de red intel AC 3165 y muchas veces no reconoce la tarjeta de wifi el bluetooth nuca da problemas siempre reconoce. 

Mejor cambiar la tarjeta por la misma o intentar una compatible?

[Paul_Tikkanen]

Try updating the driver to the last one Intel released for the 3165 AC.

Intel® Wireless Wi-Fi Drivers for Wireless-AC 7265 (Rev. D), 3168 and 3165

In order to recommend a possible upgrade for replacing the Wi-Fi card, I would need to know the full model number or product number of your notebook.

[Amandinha]

Hago el update siempre, pero hay alguno conflito entre la tarjeta y la placa madre o con windows, que as veces funciona y as veces no. Tengo que reinstalar muchas veces el software e reiniciar el ordenador michas veces hasta que reconozca la red wifi.

[Paul_Tikkanen]

If the driver from the Intel site doesn't work, and you want to install a different (better) model Wi-Fi adapter, I need to know the full model number or product number of your notebook to see what your options might be.

[Amandinha]

Estos son los detalles del ordenador:

HP Pavilion x360 Convertible

Serial: 8CG55216NB

Product Number: N7H15EA#ABU

Bios Version: F.25 - Date 2018-02-26

Motherboard Manufacturer:  HP - Model 80D1- Version 84.33

Processor: Intel® Core™ i5-6200U CPU @ 2.30GHz

Operating System:  Microsoft Windows 10 Home (64-bit) - 22H2 (10.0.19045)

Gracias por la ayuda

[Paul_Tikkanen]

You're very welcome.

Based on the information you provided, I believe that you can only replace the Wi-Fi card you have with the same model, and I don't know if that will fix the problem or not.

Intel 3165NGWG 1 ac 1×1 + Bluetooth 4.0 LE PCIe+USB NGFF 2230 Worldwide Combo Adapter  HP part # 806723-005

The other model Wi-Fi adapters are not as good as the one you have. 

The Intel 3160 AC is older and the Realtek 8723BE card is only single band (2.4 GHz).

The reason I write that is because I had suggested to another forum member that has the same model series to upgrade the card they had installed with a different model, and it didn't work.  The BIOS probably rejected the card since it was not in the parts list in chapter 3 of the service manual.

Here is the discussion:

HP Pavilion 13-s056nw wifi adapter RTL8723BEissue and potent... - HP Support Community - 8955105

Below is the link to the service manual where you can find the Wi-Fi card removal and replacement procedure:

HP Pavilion x360 Convertible PC (model numbers: 13-s000 through 13-s099) Maintenance and Service Gui...

Your other option would be to use a dual band USB Wi-Fi adapter like I suggested to the other person.

[Amandinha]

Gracias,

Saberia me decir o que esta causando este problema la red de wifi simplesmente desaparece queda solo disponible el bluetooth, podría ser un problema con el sistema operativo o alguna de las placas?

Ya sé que el ordenador tiene algunos años, pero a parte de esto funciona muy bien, y no me gustaría utilizar un adaptador USB, lo que quiero es solucionar el problema. 

[Paul_Tikkanen]

You're very welcome.

Unfortunately, I would have no idea what could be causing the problem.

It could be a faulty card; it could be that you need to reinstall Windows and start with a fresh operating system and hope that a software issue was the problem.

[Amandinha]

El windows ya lo he reinstalado mínimo 5 veces  y el software de la tarjeta unas cuantas mas. 

Igual muchas gracias por la info 

[Paul_Tikkanen]

Anytime.

Glad to have been of assistance.

Since you have already gone the software route, your only other option would be to replace the Wi-Fi adapter and hope that fixes the problem.