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CeliaTam
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"Unstable Internet" using Zoom

‎02-10-2021 08:57 AM

HP Recommended
Product: HP Stream 14-ds0030nr
Operating System: Microsoft Windows 10 (64-bit)

I have been using my HP notebook for Zoom meetings and haven't had any issues until a couple of weeks ago. The people in the meeting would be frozen and the voices garbled. I would get a message saying unstable internet connection and sometime it would just stop and disconnect and reconnect.  I had to switch to my cell phone or my Fire Kindle and had no issues with connection.

Apparently something has changed. Please understand that I am not a tech person so I have no idea what to look at. I did make sure everything was up to date.

I really would appreciated any help. Thank you! 

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