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‎11-29-2022 06:18 PM

HP Recommended
Product: HP EliteBook 1040 G4 Base Model Notebook PC
Operating System: Microsoft Windows 10 (64-bit)

I took out the sim card to insert it into another device and when I insert it back to my laptop it doesn't recognise as anything has been inserted.

 

Drivers are up to date.

Tried resetting network settings.

Tried to insert the sim card while laptop is shut off/mobile network turned off.

WiFi works

 

Tested with another sim card- problem persists

 

Tested the same sim card in another device again just in case- sim card works

 

 

Category:
2 people had the same question
2 REPLIES 2

‎11-29-2022 06:20 PM

HP Recommended

@RoRo20 

 

Did you buy WWAN card option for your machine ? Without WWAN option, the SIM card is useless.

 

Regards.

BH
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‎11-29-2022 06:25 PM - edited ‎11-29-2022 06:31 PM

HP Recommended

Thank you for the response.

 

Yes, haven't had any problems using mobile network until now for about 6 months and during that time I have previously taken out the sim card and insert it back and it working perfectly.

 

The problem has been going on now for more than 24h

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