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‎11-04-2023 07:36 AM

HP Recommended
Product: HP 15-r036tu Notebook PC
Operating System: Microsoft Windows 10 (64-bit)

i just updated windows 10 feature update and then suddenly bluettoth icon went missing then i checked device manager it shows your ralink bluetooth adapter error so please give the driver mine is hp15 running with intel pentium processor

Category:
1 REPLY 1

‎11-04-2023 08:47 AM

HP Recommended

Hi:

 

That is a common problem with the Ralink Wi-Fi/Bluetooth adapter.

 

There was only one driver released in 2015 when W10 first came out and no newer drivers were released by Mediatek/Ralink.

 

Unfortunately, there is no fix other than to:

 

Purchase a USB Bluetooth adapter.

 

Replace the internal Ralink Wi-Fi card with this model:

 

Realtek RTL8723BE 802.11bgn 1×1 + BT 4 LE Combo Adapter   HP part # 753077-001

 

Below is the link to the service manual, where you can find the Wi-Fi card removal and replacement procedure.

 

c04409502.pdf (hp.com)

 

 

 

 

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