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HP Recommended

hp smart tank 6001

1 REPLY 1
HP Recommended

Hi @mjgoat 

 

Welcome to the HP Support Community.

 

Thank you for posting your query.

 

I understand that you would like reset the Network connection. I would request you to please follow the below steps and try connecting to the new network.

Restore Wi-Fi Setup Mode 

  • Turn On Printer
  • Non-Touchscreen Models
  • Use the buttons on the printer (usually Wireless + Cancel pressed together for a few seconds).
  • This restores Wi-Fi setup mode.
  • Setup Window
  • After restoring, the printer stays in Wi-Fi setup mode for 2 hours.
  • During this time, it’s discoverable by HP APP https://www.hp.com/us-en/hp-app/overview.html 
  • Reconnect and Open the HP APP on your computer/phone.
  • Add the printer again and connect it to your Wi-Fi network.

Print a Network Configuration Report.

  • control panel: On the control panel, press and hold the Wireless and Information buttons.
  • Printing reports from the control panel can vary by printer model. 

Hope this helps, Please revert if the issue persists.

 

Take care and have an amazing day!

I'm an HP Employee.


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