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‎11-05-2023 10:52 AM

HP Recommended
Product: HP ENVY Laptop 13-ba1000 (1J6N4AV)
Operating System: Microsoft Windows 11

My HP ENVY Laptop 13-ba1000 (1J6N4AV) randomly restarts in the middle of working with a light blue screen saying "rtux64w10.sys - stop code: DRIVER_IRQL_NOT_LESS_OR_EQUAL". I think this happens when I am connected to ethernet via a HP ethernet/USB connector. This is hugely frustrating as this has happened during  Teams meetings. Running Windows 11 Is there a fix please? 

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