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Message 1 of 3
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Flag Post

screen flickering and going black when surfing

HP Recommended
HP ENVY Notebook
Microsoft Windows 10 (64-bit)

When surfing the internet my screen flickers and then goes black intermittently

2 REPLIES 2
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HP Support Agent
HP Support Agent
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Message 2 of 3
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HP Recommended

@pillows,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that the screen flickers and goes black when you are surfing the internet.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Does this happen when you watch videos online?

 

Meanwhile, I recommend you update the BIOS and the graphics driver from the below link and check if it helps.

 

https://support.hp.com/in-en/drivers

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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HP Support Agent
HP Support Agent
25,874 25,860 1,717 2,361
Message 3 of 3
Flag Post
HP Recommended

@pillows,

 

I recommend you perform a system restore back to the date when everything was working fine on the computer.

 

Follow the steps in the below article to perform a system restore.

 

https://support.hp.com/in-en/document/c03327545

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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