screen freezes when opening browser

[dcraton]

open browser and screen freezes until I open task manager

[Alden4]

Hi @dcraton,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It seems like you're experiencing an issue with your HP laptop where the screen freezes when opening a browser. This could be caused by various factors, including software or hardware issues. Here are some steps you can try to troubleshoot and resolve the problem.

• Update Graphics Drivers: Make sure your graphics drivers are up to date. Outdated or incompatible drivers can cause freezing issues. You can usually update drivers through the device manager or by visiting the official HP support website.
• Browser Extensions: Disable browser extensions one by one to identify if a particular extension is causing the freeze. Some extensions may not be compatible with your browser or could be outdated.
• Clear Browser Cache: Clearing the cache and cookies in your browser may help resolve issues related to website data. This can be done in the settings or preferences section of your browser.
• Check for Malware: Run a full antivirus scan on your laptop to ensure that there are no malware or viruses causing the freezing issue.
• Windows Update: Ensure that your operating system is up to date by installing the latest Windows updates. Sometimes, system updates can address compatibility issues.
• Check for System Resource Usage: Open Task Manager and monitor the system resource usage when opening the browser. Check if there's a specific process or application using an unusually high amount of resources.
• Reinstall Browser: If the issue persists, consider uninstalling and reinstalling the browser. This can help eliminate any corrupted files or settings causing the freezing.
• Hardware Diagnostics: Run hardware diagnostics on your HP laptop to check for any potential hardware issues. Many HP laptops have built-in diagnostics tools that can be accessed during startup.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support