cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Alan115
Level 1
10 3 0 0
Message 1 of 3
239
Flag Post

slow Internet/buying product

HP Recommended
HP 15 Notebook PC
Microsoft Windows 10 (64-bit)

model: HP 15 NOTEBOOK PC

PRODUCT NUMBER: G9D76UA#ABA

 

hi, so my computer has slow internet even if I get an ethernet cable it's still at 100 and my plan speed is 12000. 

also, note computer came out in 2014

 

product buying:

https://www.walmart.com/ip/3-Ports-USB-3-0-hub-Adapter-with-Gigabit-Ethernet-Adapter-Lan-RJ45-interf...

does my internet does my Ethernet have to be connected to my Modem or can it be connected to my XFI pods(COMCAST)?

also have a CAT 5 AND CAT 6 which one is better.

THANK YOU FOR THE HELP/

Alan Angelino
2 REPLIES 2
banhien
Level 20
Level 20
99,291 38,332 12,908 27,188
Message 2 of 3
Flag Post
HP Recommended

@Alan115 

 

Your machine is an HP 15-r018dx, its specs

 

             https://support.hp.com/au-en/document/c04262932

 

It has

 

Network Card
10/100BASE-T Ethernet LAN (RJ-45 connector)
Wireless Connectivity
1x1 802.11b/g/n WLAN

 

Both are very slow in comparison with today standard. CAT 6 is better Cat 5e but for your machine, it doesn't matter anyway because it NIC is very slow.

 

Your machine was built around 2014 therefore the chance to upgrade wifi adapter is very slim to none. You can use USB options

 

1. Wifi: You can use an adapter which is similar to the following device

            https://www.scorptec.com.au/product/Networking/Adapters/67965-USB-AC53-NANO

 2. NIC: You can use an adapter which is similar to the following device, you will get 2 more USB ports

            https://www.anker.com/ca/products/variant/aluminum-3port-usb-30-and-ethernet-hub/A7514041

 

Regards. 

         

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




>
Was this reply helpful? Yes No
Alan115
Author
Level 1
10 3 0 0
Message 3 of 3
Flag Post
HP Recommended

okay thank you so much do you recommend to get a brand new computer, or upgrade something on my computer?

Alan Angelino
Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation