the ethernet keeps saying not connected

[rose-ashley]

My laptop keeps saying ethernet not connect when i dont even know what that is. i tried everything i can think of. retarting, leaving it alone for over 2 months. I tried forgeting the laptop and making a new account. i really dont know what to do at this point. please help me as soon as possible. what can i do to fix it.

[asmita6658]

@rose-ashley

Greetings!
 
Welcome to the HP Support Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand the ethernet connection is not working.

Appreciate you trying the steps. Don't worry, I'm here to help. To better assist you - Have you tried an alternate cable? 

While you respond to that, let's try these steps -

Step 1 Network Troubleshooter -
1) In the search box, type and open "Troubleshooter".
2) Click on "Network and Internet".
3) Click on "Internet Connections". 

Step 2 Re-install the Network Adapter -
1) In the search box on the taskbar, type Device Manager, and then select Device Manager from the list of results.
2) In Device Manager, select Network adapters > the network adapter name.
3) Right-click on the network adapter, and then select Uninstall device > Delete the driver software for this device check box > Uninstall.
4) Restart the computer. 

You may also refer to this document - HP PCs - Troubleshooting Wired Home Networks

Hope this helps!

Let me know how that goes.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day ahead 🙂

[Lil_Boy_Blue]

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@rose-ashley wrote:

1   My laptop keeps saying ethernet not connect when i dont even know what that is.

i tried everything i can think of. retarting, leaving it alone for over 2 months. I tried forgeting the laptop and making a new account. i really dont know what to do at this point. please help me as soon as possible. what can i do to fix it.

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It is a port where you plug in a cable to get network access.  WIRED INTERNET ACCESS.

So does your laptop connect to the Internet?   YES/NO

Do you have WiFi  -  WIRELESS INTERNET ACCESS?     YES/NO

Hi
Make, Model and OS please.
SKU: if possible by this method
WinKey + R and type msinfo32 Line 9
System SKU: N6K07EA#ABU

Please do not post Serial Numbers.