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smgr
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the network file is empty and I cannot access the WIFI

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The HP Laptop was working yesterday and had wifi connection.  I did some deinstalling of the files/programs but not anything I thought was related to the system  Windows 10.   Today, the Network file on file explorer is empty and no networks are shown on the settings for internet.

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Echo_Lake
HP Support Agent
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@smgr

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Did this happen after a recent window or software update?
  • Have you made any hardware/software changes?

While you respond to that, let's try these steps: 

  • From the Start screen, type device manager to open the Search charm, and then select Device Manager from the search results. Double-click Network adapters. Right-click the name of your wireless network adapter, and then select Uninstall.
  • Click here: https://support.hp.com/in-en/document/c03535285 to complete the troubleshooting steps.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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