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gabby16
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Message 1 of 3
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unable to connect to wireless network

HP Recommended
HP Envy x360
Microsoft Windows 10 (64-bit)

There was an update done last night to my laptop and now I am unable to connect to my wireless network. I can only connect via ethernet cable. I have done several commands that the virtual help gave me and nothing. When I disconnect ethernet, it just shows the airplane mode that I cannot select and the network & internet settings. If someone can help that would be great. My computer is a bit older but come on I was able to connect wirelessly yesterday. Thank you for your time

 

 

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banhien
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Message 2 of 3
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HP Recommended

@gabby16 

 

What is your HP Envy x360  ?  Please use the following way to find out model/product of your machine


          https://support.hp.com/us-en/document/c00033108


Please do NOT post its Serial number (s/n).


Regards.

BH
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gabby16
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Product name: HP Envy 15 x360pc

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