when laptop is left idle for long time it does not go to sleep instead it freezes with wfi light red

[Ashish15-n209tx]

laptop is hp pavilion 15-n209tx and the problem i think with the combo driver bluetooth and wifi on the single chip . 

when laptop is left idle for long time it does not go to sleep instead it freezes with wfi light red. wheni try to shut it down then also the laptop freezes with wi light res and it wont shut down then i have to force shutdown it. No drivers for the package i can find in combo . So kindly suggest the solution what shoul do.. Also no support from hp or mediatek

[Kuroi_Kenshi]

Hi @Ashish15-n209tx,

Welcome to the HP Support Community!

Thanks for reaching out about your query regarding freeze and wireless issues on the HP Pavilion 15-n209tx!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Update Drivers:

• Visit HP Support and search for your laptop model to check for any available driver updates, specifically for Wi-Fi and Bluetooth.
• Make sure to download and install the latest drivers even if they seem unrelated. Sometimes updates for general drivers can resolve specific hardware issues.

Power Management Settings:

• Adjust your laptop's power settings to make sure Wi-Fi and Bluetooth do not enter low power states that could cause freezes.
• Go to Control Panel > Hardware and Sound > Power Options.
• Select Change plan settings for your active power plan, then Change advanced power settings.
• Locate Wireless Adapter Settings, expand it, and set both options to "Maximum Performance."

Disable Power Saving for Network Adapter:

• Open Device Manager by right-clicking the Start menu and selecting it.
• Locate your network adapter under Network adapters, right-click it, and choose Properties.
• Go to the Power Management tab and uncheck Allow the computer to turn off this device to save power.

System Updates:

• Ensure your Windows operating system is up-to-date, as certain updates might fix system freeze issues.
• Go to Settings > Update & Security > Windows Update and check for any pending updates.

BIOS Update:

• Sometimes updating the BIOS resolves hardware compatibility issues.
• Find the latest BIOS update for your model on the HP Support website and follow the instructions to update it carefully.

Run HP Support Assistant:

• If you don’t have it installed, download HP Support Assistant from the official HP website.
• Use HP Support Assistant to scan for and fix any other potential hardware or software issues.

Check Hardware:

• If issues persist after all software-related checks, consider checking hardware components or seek professional diagnostics. It may be a hardware malfunction related to the Wi-Fi/Bluetooth module.

I hope this helps.

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