where do I enter my printer's claim code

[wsyoung]

I am trying to print from my laptop and HP is telling me I am web connected and go to hpconnect.com create an acccount and enter my printers claim code. I admit I am old and not computer savvy but see no where to enter the claim code, anyone help 

[Dragon-Fur]

@wsyoung 

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Not sure --

If you are trying to do something unusual like ePrint, then yes - you'd need to "add" your printer to your HP Smart / HP Connected account.

How to use ePrint – HP Document

HP printers - Print with HP ePrint

If you want to use HP Smart (application), you'd need to be running Windows 10 or Windows 11. 

No HP Smart for Windows 8.1

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From your description, it sounds like the Full Feature Software is either not installed or the software is installed but has become unusable.

The Full Feature Software is the foundation that supports printing from (for example) Word and other software programs.

For supported versions of Windows

The Full Feature Software / full driver printer software is available.

The software can be uninstalled from the computer and reloaded.

Instructions follow...

Note that the examples are for a newer version of Windows - ignore the parts that do not apply.

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Printer Software

If you have not yet done so, install the Full Feature Software / full driver printer software.

HP Full Feature Software / Full Driver printer software - supports printing and scanning from the web, printing in in other software and programs (for example, Word), and provides access to the full range of Printing Preferences / Shortcuts.  The full driver generally adds at one, possibly least one, possibly two shortcuts to the Desktop: Printer Assistant, HP Scan Assistant, and/or HP Scan.

NOTES:  

HP Scan is not installed if the printer does not support Scan.

The Printer Assistant is not installed if the type of full driver software does not support it.  If the printer model includes built-in Fax hardware, the software supports the setup and use of the Fax driver.

No Sign-in required to use full driver printer software.

Reinstalling?

• Uninstall existing full driver printer software from Programs and Features.
• If your printer includes a separate "help" in Programs and Features, uninstall that, too.
• Restart the computer and log in.
• If the printer is connected to the computer using a printer USB cable, remove / disconnect the cable before loading the software.

>>> Full Feature Software - Web Pack Installation Webpage - Information - Download / Save / (then) Install <<<

HP Officejet 4630 e-All-in-One Printer series Full Feature Software and Drivers 

n general, the web pack should load -

Download package > Save > Right-Click on the installation Package > Run as Administrator

If / When asked, opt for the Full Driver / Full Software to be installed.

Using USB?  (Re)Connect when instructed to do so.

After the software is installed, Restart the computer and sign in. 

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The installation of the full driver generally adds at least one or more shortcuts to the Desktop.

 Note:  Printer Assistant, HP Scan Assistant, and HP Scan are dependent on printer model and supported software options.

• Printer Assistant – Where still supported as part of the full driver printer software
• HP Scan – Shortcut on Desktop named for the printer model

OR

• HP Scan Assistant – For those printers that no longer provide the Printer Assistant
• HP Scan - Shortcut named for itself

AND / OR

• When installed, HP Universal Scan software adds a separate self-named “HP Scan” shortcut

Printer Assistant shortcut > Tab Scan > Manage Scan to Computer > Enable

Or

HP Scan Assistant shortcut > Manage Scan to Computer > Enable

Example - Desktop Shortcuts

Printer_Assistant_Scan_Assistant_Shortcut_Icons_on_Desktop_9

Example - Programs and Features - Installed Printer Software

Programs_and_Features_Printer_Desktop_Icons_20

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP Officejet 4630 e-All-in-One Printer series  

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