why does my printer keep going offline. I have to keep resetting the wireless connection every time

[envy6458eUser]

Like I said, it worked fine for a short while, a couple weeks. But now, it keeps giving me an error code that the printer is "offline."  So the hp "help" tells me to reconnect the wifi.  It works for one print and then it disconnects again after every time I use it.  I keep having to do it over and over again.  I am getting ready to return this thing if someone from HP doesn't help me get this thing to work properly.  

[Nal_NR]

Hi @envy6458eUser,

Welcome to the HP Support Community. 

I'd like to help!

To be able to answer you effectively, we need some information

May I have the exact product name and number? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Meanwhile, you may try the steps mentioned in this document from step 2.

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!