wi fi DOES not EXIST

[Haralamb]

New Laptop. I installed Win 10 pro. Two problems:

1. Wi fi does not exist.

2. Mouse pad does not function.

I installed win 2 times. I update OS...

What to do?

Thanks!

[The_Fossette · Accepted solution]

@Haralamb,

I reviewed your post and I understand that you are facing issues with the wireless connection and the touchpad.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you follow the below steps and check if it helps.

For the wireless issue:

Disable the Power Off option for the adapter:

1. Open Device Manager. (Win Key+R > type devmgmt.msc > OK)

2. Expand the Network adapters.

3. Right click on the Ethernet/Wireless Adapter and click Properties.

4. Click the Power Management tab.

5. Remove the check mark beside Allow the computer to turn off this device to save power.

6. Click OK.

7. Test.

Reset the TCP/IP settings on your PC:

1. Go to your start screen/menu and type CMD.

2. Right click on the command prompt icon and chose Run as administrator.

3. In the window that opens type "netsh int ip reset resetlog.txt" without quotes, and press enter.

4. Restart your PC and test.

It may also help to reset the winsock catalogue:

1. Go to your start screen/menu and type CMD.

2. Right click on the command prompt icon and chose Run as administrator.

3. In the window that opens type "netsh winsock reset" without quotes, and press enter.

4. Restart your PC and test.

Reinstall the network adapter drivers:

1. Download the drivers from here but do not run them yet.

2. Go to your start screen/menu and type Device Manager.

3. Expand Network adapters.

4. Right click on the wireless adapter and choose Uninstall.

5. Run the downloaded drivers from step 1.

6. Restart your PC and test.

For the touchpad issue:

I recommend you uninstall the touchpad driver from device manager and then download and install it from the below link.

https://support.hp.com/in-en/drivers

Here is how it is done.

1. Type "Device Manager" into the search field to open the device manager console.
2. Expand the node that represents the type of device that you want to uninstall, right-click the device entry, and click Uninstall.
3. On the Confirm Device Removal dialog box, click OK to start the uninstall process.
4. When the uninstall process is complete, remove the device.

NOTE: On the Confirm Device Removal dialog box, click the Delete the driver software for this device option to delete the driver package that was used for the device.

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[Haralamb]

Thanks for the suggestions. Initially, nothing worked. I then searched Microsoft for the problem I had. I found the idea to install Windows Update Assistant first, because the version of Windows 10 probably failed to do the updates correctly. Only then did I manage to install all the drivers. I also used HP Support Assistant.

Now everything is installed correctly (visible in Device Manager), and HP Assistant is still ok.

[The_Fossette]

@Haralamb,

Perfect, I am really glad to hear that!

If any other questions arise, please feel free to write back to me.

Cheers!