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sri88
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Message 1 of 4
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wifi adapter driver and bluetooth adapter driver is missing after updating windows 10

HP Recommended
hp envy m6-1213tx notebook
Microsoft Windows 10 (64-bit)

hello team,

the wifi adapter driver and the bluetooth adapter driver are missing, not showing in the taskbar icons, missing from the settings and even not available in the device manager after updating the latest version of windows 10

Tried most of the updates to retrieve it but no luck.

please help to resolve it

 

3 REPLIES 3
banhien
Level 20
Level 20
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Message 2 of 4
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HP Recommended

@sri88 

 

The specs of your machine is

 

           https://support.hp.com/au-en/document/c03743552

 

It has  Ralink RT3290LE 802.11b/g/n 1x1 WiFi and Bluetooth 4.0 combination adapter part #  690020-001. No Windows 10 drivers for your machine

 

           https://support.hp.com/us-en/drivers/selfservice/HP-ENVY-m6-Notebook-PC-series/5330543/model/5379266

 

Please try

 

      http://ftp.hp.com/pub/softpaq/sp71501-72000/sp71571.exe

 

Many users have to replace the wifi adapter itself or use USB adapter.

 

Regards.

BH
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sri88
Author
Level 1
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Message 3 of 4
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i have installed this driver and restarted twice, even though no luck.

In the device manager under the network adapters the wifi driver is not showing up, for bluetooth device activated the show hidden devices, the bluetooth driver shows in a faded icon- tried to update it but it says already its updated.

Under the network and  sharing center in control panel- tried the change adapter options once opened the window is empty not even any network connection icon is showing up.

please help!

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sri88
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Message 4 of 4
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hi,

is there any solution for this, please help!!!

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